Costume Gallery Help and Frequently Asked Questions
- I forgot my username!
Your username is now the email address that you used to sign up on the site with.
- I forgot my password!
To request your password to be emailed to you, put your email address in the Forgot Password form here, and it will be emailed to you on the address you originally signed up with.
- How can I change my email address?
You can change your email address at any time by clicking the "My Account" link at the top of any page after you have logged in. You're username will still be your old email address for the time being. Shortly we will be able to change your username to match your new email address.
- How do I get a customer number and PIN to be able to purchase from Costume Gallery?
We do not sell to the general public. You must be a dance studio or dance school or other program/organization to purchase from us. Contact our customer service representatives for more information.
- How do I view videos of the costumes?
This is a great feature that allows you to see our dance costumes in motion! You'll either need to install the Adobe Flash plugin, available for free here or just use the newest version of your favorite web browser such as Internet Explorer, Firefox, Chrome or Safari. Our videos even will work on your mobile devices such as iPhones, iPads and Android phones and tablets.
- What is your return policy?
Our restocking fee for cancellations and returns is $10 if processed by us by May 24, 2013. A $15 restocking fee is charged for cancellations, returns and size exchanges received by us between May 27 and June 14, 2013. We will refuse delivery of any cancellation or return received after June 17, 2013.
Returned items must be in their original package or they will be returned to you and shipping charges will be applied to your account.
XXL Adult sizes are custom made and may not be exchanged or returned. Leotards, tights, jewelry, wigs, eye make-up kits and Capezio items may not be returned.
- I'm having trouble registering a username and password!
Please make sure you already have a customer number and PIN with our company. Contact us about getting your studio/school/organization a customer number if you don't already have one.
If you do have a customer number and PIN, please visit the registration page. Then proceed by entering a valid email address and password for yourself. Please be sure to fill out the registration form in its entirety. Once completed, you will use that same email address/password combination you entered each time you wish to purchase from our site. This keeps your information secure and makes sure your costume orders are correctly associated to your account.
If you continute to have problems registering, Contact us and we can help.