Costume Gallery Help and Frequently Asked Questions
  1. I forgot my username!
    Your username is now the email address that you used to sign up on the site with.  
  2. I forgot my password!
    To request your password to be emailed to you, put your username in the Forgot Password form here, and it will be emailed to you on the address you originally signed up with.
  3. How can I change my email address?
    You can change your email address at any time by clicking the "My Account" link at the top of any page after you have logged in.  You're username will still be your old email address for the time being. Shortly we will be able to change your username to match your new email address.
  4. How do I get a customer number and PIN to be able to purchase from Costume Gallery?
    We do not sell to the general public. You must be a dance studio or dance school or other program/organization to purchase from us. Contact our customer service representatives for more information.
  5. How do I view videos of the costumes?
    This is a great new feature available this year! You'll need to install the Microsoft Silverlight plugin, available for free here. After that is installed, simple look for the Click to view video" link below the pictures of each costume.
  6. What is your return policy?
    Our restocking fee for cancellations and returns is $10 if processed by us by May 25, 2012. A $15 restocking fee is charged for cancellations, returns and size exchanges received by us between May 29 and June 15, 2012.  We will refuse delivery of any cancellation or return received after June 18, 2012

    Returned items must be in their original package or they will be returned to you and shipping charges will be applied to your account.
  7. I'm having trouble registering a username and password!
    Please make sure you already have a customer number and PIN with our company. Contact us about getting your studio/school/organization a customer number if you don't already have one.

    If you do have a customer number and PIN, please visit the registration page and answer "Yes" to the first question. Then proceed by choosing a username and password for yourself. You will also need to enter a valid email address. Please be sure to fill out the registration form in its entirety. Once completed, you will use that same username/password combination you entered each time you wish to purchase from our site. This keeps your information secure and makes sure your costume orders are correctly associated to your account.

    Also, please make sure that you are using the latest version of Internet Explorer, Mozilla Firefox, Apple Safari or Google Chrome when using are site, and that JavaScript is enabled. We also encourage you to disable your pop-up blocker for our site to ensure maximum compatibility.

    If you continute to have problems registering, Contact us and we can help.
 

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