Returns, Exchanges and Cancellations

RETURNS, EXCHANGES AND CANCELLATIONS:
Costume Gallery is happy to accept returns or cancellations and will apply a credit to your account.
We ask that your requests for exchanges and returns be within 30 days of shipment. Our Customer
Service team will process requests made through either phone or email and send a confirmation email.

EMAIL
[email protected]
[email protected]
[email protected]

MAILING ADDRESS
Costume Gallery
925 Canal Street
Building 3 - Floor 7
Bristol, PA 19007 | USa
PHONE + FAX
Fax | 609.832.1046
USA Toll Free | 800.222.8125
UK Toll Free | 0808.1890.884
USA & International | 609.386.6601

PHONE + FAX
Fax | 609.832.1046
USA Toll Free | 800.222.8125
UK Toll Free | 0808.1890.884
USA & International | 609.386.6601

Return + Exchange Policy
- A $10 restocking fee will be accrued for each returned item
- Returns are accepted for account credit
- Exchanges are accepted for size changes
- Exchanges will ship once the returned items have been received
- Returns and exchanges must be in original package, unworn, with all included original accessories
- Shipping charges are the responsibility of the client
- If returned or exchanged items drop the order total below the discount percentage, the order will be recalculated and additional charges may accrue
- Request a return authorization number (RA#); the RA# is valid for 15 days
- All returns and exchanges received without valid RA# will be denied

We are unable to accept returns or exchanges on:
- Clearance items
- Custom costumes
- Special order costumes/sizes
- Leotards, tights, jewelry, wigs, and accessories sold separately
- Altered costumes or product
- Any return or exchange requests placed after June 11, 2021

TO SHIP RETURNS: PLEASE CALL FOR YOUR RA NUMBER AND SHIPPING ADDRESS.

LIABILITY:
Costume Gallery Holdings, LLC, will not be liable for any damages whatsoever, including delayed shipping, lost or damaged packages in transit. A costume specialist will assist you to place a claim with the carrier. Prices are subject to change without notice. Costume Gallery Holdings, LLC, is not responsible for any errors or omissions made during the catalog printing process. Deposits placed with orders will be considered abandoned if not paid in full by May 1st, 2021 and will revert to Costume Gallery Holdings, LLC. Deposits are non-refundable. We do not accept orders from parents or students.