Costume Gallery Help and Frequently Asked Questions

Click on any of the following frequently asked customer questions to view a solution. For further assistance, please contact customer service at 609-386-6601.


MY USERNAME AND PASSWORD AREN'T WORKING!

Is this the first time you're using our site since August 2015? If so, then you'll need to update and confirm your email address and password on the registration page here.

As part of keeping your account secure, we've updated our site for the 2015-2016 season that requires you to reconfirm your account information.


I FORGOT MY USERNAME!

Your username is now the email address that you used to sign up on the site with.


I FORGOT MY PASSWORD!

To request your password to be emailed to you, put your email address in the Forgot Password form here, and it will be emailed to you on the address you originally signed up with.


HOW CAN I CHANGE MY EMAIL ADDRESS?

You can change your email address at any time by clicking the "My Account" link at the top of any page after you have logged in. On your account page click "Edit Information" under My Account Information.


WHAT IS YOUR RETURN POLICY?

Before sending your costume back for an exchange or return, please call for a return authorization (RA) number. We cannot process your exchange or return without an RA number.

1. Exchanges are considered new orders and will be processed with the current ship date. Since the ship date changes regularly due to demand, it is best to call in as soon as possible. You will be charged the cost of reshipping.

2. Returned items must be in their original package, unworn, with all included pieces or they will be returned to you and shipping charges will be applied to your account.

Dates and restocking fees:

$10 restocking fee for cancellations and returns if processed by us by May 18, 2018.
$15 restocking fee for cancellations and returns received by us from May 22-June 12, 2018.

We will refuse delivery of any cancellation or return received after June 15, 2018.

1. We will not accept exchanges or returns for:
Any custom made styles or sizes
Leotards, tights, jewelry, wigs and third party items


I'M HAVING TROUBLE REGISTERING A USERNAME AND PASSWORD!

Please make sure you already have a customer number and PIN with our company. Contact us about getting your studio/school/organization a customer number if you don't already have one.

If you do have a customer number and PIN, please visit the registration page. Then proceed by entering a valid email address and password for yourself. Please be sure to fill out the registration form in its entirety. Once completed, you will use that same email address/password combination you entered each time you wish to purchase from our site. This keeps your information secure and makes sure your costume orders are correctly associated to your account.

Also, please make sure that you are using the latest version of Internet Explorer, Mozilla Firefox, Apple Safari or Google Chrome when using are site, and that JavaScript is enabled. We also encourage you to disable your pop-up blocker for our site to ensure maximum compatibility.

If you continue to have problems registering, Contact us and we can help.


HOW DO I GET A CUSTOMER NUMBER AND PIN TO BE ABLE TO PURCHASE FROM COSTUME GALLERY?

We do not sell to the general public. You must be a dance studio or dance school or other program/organization to purchase from us. Contact our customer service representatives DAZZLER’S for more information.


WHEN WILL MY ORDER SHIP?

The approximate ship date of your order is always displayed at the top right corner of our website for orders placed today. In many cases, you order will ship well before then. Also note that in order to get you your costumes faster, you may receive your order in multiple shipments as costumes become available. Dance costumes purchased from our Available Now page are in stock and typically ship within 3 business days.

Some costumes may take longer to get to you and should be noted in the costume's description how much longer it is expected to arrive.

Please be sure to pay for your order in full as soon as possible to prevent any additional delays.